Refund & Cancellation Policy

Everything here is made fresh to order, so our ability to cancel or refund depends on how far along your order is.

If payment fails or you close the page mid-payment

No order is placed and you are not charged. Nothing reaches our kitchen until payment actually succeeds.

Cancelling after payment succeeds

Call us straight away at +91 93190 71784. If the kitchen hasn’t started preparing your order yet, we’ll cancel it and refund you in full. Once preparation has begun, we generally can’t cancel — the food is already being made specifically for you.

If we can’t fulfil your order

If we have to reject or can’t complete your order — an item turned out to be unavailable, we’re unexpectedly closed, or something similar on our end — you’ll be refunded in full to your original payment method, usually within 5–7 business days, which is Razorpay’s typical timeline for reversals to reach your bank or UPI app.

Wrong, missing, or poor-quality items

Contact us the same day at the number above. Depending on the issue, we’ll offer a replacement, a partial refund, or a full refund at our discretion.

Delivery issues

If a delivery doesn’t arrive, call us and we’ll look into it with whoever was carrying it — our own staff or a delivery partner — and make it right.

This policy covers how we handle refunds and cancellations today. If you have a dispute we haven’t resolved directly, you’re entitled to raise it under Indian consumer protection law.